Effective Date: August 27, 2025
At Tista’s Curation, we aim to deliver your order safely and on time. This Shipping & Delivery Policy explains how and when your orders will be processed and delivered.
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1. Order Processing
All orders are processed within 2–3 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an order confirmation email and a separate tracking link once your order is dispatched.
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2. Delivery Timelines
Domestic Orders (within India): Delivery usually takes 5–10 business days depending on your location and courier service availability.
Remote/Outstation Areas: Deliveries may take longer than 10 days.
Please note: Delivery timelines are estimates and may be affected by factors beyond our control (e.g., courier delays, strikes, festivals, natural events).
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3. Shipping Charges
Prepaid Orders: Free shipping on all orders above ₹1599.
Orders below ₹1599 will incur a standard shipping fee of ₹100.
Cash on Delivery (COD): Available at an additional charge of ₹149, regardless of order value.
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4. Cash on Delivery (COD)
COD is available across most serviceable pin codes in India.
COD orders will be processed only after phone/email confirmation if required.
If a COD order is refused upon delivery, the customer may be restricted from placing future COD orders.
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5. Tracking Your Order
Once dispatched, you will receive an SMS/Email with the tracking number and courier details.
You can track your order directly through the courier’s website or via your account on our website under My Orders.
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6. Delayed or Failed Delivery
If your order is delayed, our team will notify you via email or phone.
If delivery attempts fail due to incorrect address/phone number or unavailability of the customer, the package may be returned to us. In such cases, re-shipping charges will apply.
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7. International Shipping
Currently, we do not offer international shipping. (This may be added in the future.)
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8. Contact Us
For any shipping or delivery concerns, please contact us at:
📧 support@tistascuration.in